Shipping & Returns

 

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Fast Shipping

Guaranteed Shipping Time. We usually ship within 48 hours after we roast or grind the coffee. 

Flat Shipping Rate. A flat shipping and handling rate of $8, no matter how much coffee you order or where you are located in the United States.

Anywhere in the United States. Currently we can ship to any address in the United States. 

Fast Delivery. The coffee usually are delivered to you within 1~3 days, depending on where you are located in the United States. We choose the priority shipping method, so the coffee reaches you at their peak freshness.

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Beautiful Packaging

Elegant Shipping Box. All Voca Coffee orders are shipped in elegantly designed shipping boxes. When you receive your Voca Coffee delivery, the first sight you see is the shipping box. So we hope you feel the beauty of Voca Coffee at the first sight.

Gift Like Wrapping. Each Voca Coffee package are beautifully wrapped like a present. We'd like you to experience the surprises like wrapping a carefully prepared gift as you unboxing the coffee.

Culture and Art Element. The beauty can go beyond the coffee. We add different culture and art elements into the wrapping and packaging, depending on the season of the years. Sometimes, we use the original handwritten oriental calligraphy for wrapping; during holiday season, we add jolly holiday spirit into packaging design.

Securely Packed and Sealed. All coffee and gears are securely packed and cushioned in the shipping box, and then completely sealed from outside. All our efforts are to ensure the coffee reaches you at the perfect shape and aroma.

Eco-Friendly. We use eco-friendly packaging and shipping materials, mostly made of paper, so as to minimize the burden to mother earth.

 

Returns Policy

You may return any coffee and most unused gears for a full refund within 14 days after the delivery. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).


You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.


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